Privacy Policy
ast Updated: 22 July 2025
At Batana Hair, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us when using our services.
1. Information We Collect
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, delivery address.
Payment Information: Details related to your purchase, such as payment methods (we do not store your payment card details).
Order Details: Product purchases, quantities, delivery instructions, and order history.
Usage Data: Information on how you interact with our website (if applicable) or social media pages.
2. How We Use Your Information
We use your personal data for the following purposes:
Order Fulfillment: To process your orders, arrange deliveries, and provide customer support.
Communication: To respond to your inquiries, send order confirmations, and notify you of important updates.
Marketing & Promotions: With your consent, we may send promotional offers, product updates, and news. You can opt out of marketing emails at any time.
Improving Services: To analyze customer behavior and enhance our product offerings and website experience.
3. How We Protect Your Information
We take appropriate security measures to protect your personal information, including encryption and secure storage, to prevent unauthorized access, alteration, disclosure, or destruction of your data.
4. Sharing Your Information
We will not sell or rent your personal information to third parties. However, we may share your details with trusted third parties to:
Process Payments: Payment service providers (e.g., banks, payment gateways).
Deliver Products: Shipping companies and courier services.
Legal Compliance: If required by law or to protect our rights and property, we may disclose your information to relevant authorities.
5. Cookies & Tracking Technologies
Our website may use cookies or similar technologies to enhance your browsing experience and collect data about your usage patterns. Cookies help us:
Remember your preferences and settings.
Track the effectiveness of our marketing campaigns.
You can manage or disable cookies through your browser settings.
6. Your Rights
As a customer, you have the right to:
Access your personal information and request a copy.
Update or Correct any inaccuracies in your information.
Delete your account or personal data (subject to certain limitations).
Opt-out of marketing communications at any time. Simply contact us via email or use the unsubscribe link in promotional emails.
7. Retention of Data
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, such as processing orders or complying with legal obligations.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.
9. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the updated date will be shown at the top of the page. We encourage you to review this policy periodically to stay informed.
10. Contact Us
If you have any questions, concerns, or requests regarding your personal data, please contact us:
📧 info.shapecurve@gmail.com
📞 +27 68 790 6449
