FAQ

📦 Ordering & Shipping

1. Do you deliver across South Africa?
Yes! We deliver to all cities, towns, and rural areas within South Africa.

2. How long does delivery take?
Shipping usually takes 2 to 5 working days, depending on your location.

3. How much is the delivery fee?
We offer nationwide delivery. Shipping fees are calculated at checkout based on your delivery address.

4. Do you offer same-day or next-day delivery?
At the moment, we do not offer same-day or overnight delivery. We aim to dispatch your order as quickly as possible within the 2-5 day delivery window.

💳 Payments

5. What payment methods do you accept?
We accept secure payments via:

• PayFast (Credit/Debit Cards, Instant EFT)

• EFT (Electronic Funds Transfer)

• Paystack

All transactions are encrypted and secure.

🧥 Products & Sizing

6. How do I know which size to order?
We have a detailed size guide on each product page. If you're unsure, feel free to contact us with your measurements and we’ll help you choose the perfect fit.

7. Can I return or exchange my item?
Yes! We accept returns or exchanges within 7 days of delivery, provided the item is unused, unwashed, and in original packaging.
Please read our Returns & Exchanges Policy [link if available] for full details.

📍 Location & Contact

8. Where are you based?
We are proudly based in Durban, KwaZulu-Natal. (Suggested address below)

Business Address (for reference or customer pickups):
ShapeCurve
Shop 7, Springfield Retail Centre
Umgeni Road, Durban, 4001
KwaZulu-Natal, South Africa
(Note: Pickups by arrangement only.)

9. How can I contact you?
We’re here to help!
📧 Email: info.shapecurve@gmail.com
📱 WhatsApp/Call: 075 647 8939
⏰ Business Hours: Mon–Fri, 9:00am – 5:00pm

📲 General

10. Is it safe to shop on your website?
Absolutely! Our website is SSL-secured and all payments are processed through trusted, secure gateways.

11. Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email or SMS.

12. Do you offer wholesale or bulk discounts?
Yes, we offer wholesale pricing for resellers or bulk orders. Please email us at info.shapecurve@gmail.com for more info.